Cancellation & Refund Policy

You can request to cancel an order from My Account → Orders → the order's page, using "Request cancellation". This option is available until the order has been shipped (while it is pending, confirmed, processing, packed or ready to ship).

Once an order has shipped, it can no longer be cancelled from your account.

Each cancellation request is reviewed by the House of Desi team, who approve or decline it. You can see the status of your request on the order's page.

If a cancellation of a paid order is approved, the amount paid is refunded to the original payment method.

[Refund processing timeline to be confirmed by House of Desi.]

[Return eligibility and process to be confirmed by House of Desi.]

For help with a cancellation or refund, write to houseofdesi.in@gmail.com with your Order Ref ID.